FAQ

My Virtual Office General

What is My Virtual Office?
It is a real-time, on-line tool created by MH's IT professionals to help you operate your business with the company. It can be accessed at any time via internet, from anywhere, to organize your commissions, do redemption and transfers, and update your profile. You can also use it to communicate with MH office personnel should you need their support.

What is a Business Account?
A Business Account is set up for you at the time of your purchase. You must create a name for your business, and MH has a standard procedure by which you do so: Each Business Account name can have any number of characters (alpha-numeric) up to a maximum total of 15 . The BA created shall be your permanent BA to designate your group of Business Centres .

Commission payment and all correspondence are sent only to the owner. The owner's particulars and preferences are stored in a Personal Profile file that can be updated at any time via the Internet.

A BA can be treated like a property. You can sell, transfer or assign ownership, and it carries an inheritance clause in which your heirs or next-of-kin can be designated.

What is a Business Center?
A Business Centre is given to you upon purchasing a MH product package. It is designed to monitor all your sales activities and those of the down-lines you introduce to MH, and you can access it at all times.

What is a Business Account login?
When you click on My Virtual Office, you are prompted to key in your BA name and PIN/Puzzle Password to login. This is your own choice of name that you select when you sign up.

Can I request a BC password on behalf of another member?
No. MH only reveals the security account number and security account password if there is a request, by fax, from the Profile BA owner.

Security

Why must I do a USK sign up?
Your serial numbered USK with your Puzzle Password is essential for you to access your Virtual Office for the first time. This is the passport to your account.

Why is it called Puzzle Password?
It requires the inserting of the required character codes into the puzzle format prescribed by the system. The character codes vary at each access and you do not have to remember any numbers.

What is PIN login?
Subsequent login requires a Personal Identity No.(PIN) to access your Virtual Office.